Policies and FAQ's
REFUNDS AND EXCHANGES
WHAT HAPPENS IF MY JAR IS BROKEN OR MY SCRUB HAS LEAKED?
-Please click on the "contact" to notify BSBR about your issue.
DO YOU ACCEPT RETURNS?
-I do not accept returns due to sanitary reasons.
MY ORDER ISN'T WHAT I EXPECTED, WHAT SHOULD I DO?
-If you are dissatisfied with your order, please contact me as soon as possible so that it may be rectified as soon as possible. Please do not wait. I am willing to work out most situations.
MY SCRUBS SEEMS TO BE HARD, WHAT SHOULD I DO?
-Body Scrubs are packed tightly into the containers and are molded by the containers shape. When you receive your scrub it is best to use you a wooden stick, spoon or your finger and stir the scrub so that the scrub loosens and the oils flow through the scrub correctly.
HOW DO I USE MY BODY SCRUB?
-Apply the scrub to wet or dry skin in the shower. Feel free to use a shower mitt to put the scrub on or you can also just use your hands. Apply the scrub in a circular motion starting at the feet and working your way up to your chest. Once scrub is on rinse off and pat dry your skin. Do not apply to face as this is not a facial scrub.
HOW LONG DO BODY SCRUBS AND BODY CREME'S LAST?
-The shelf life of a body scrub is about 6 months. Please use before the expiration date.
- The shelf life of the body creme is 2 years.
MY PACKAGE IS LOST, WHAT DO I DO?
-If you ordered from BSBR and your package has not been delivered to you, please go to the "Contact" section of the site to notify us. Once your correspondence is received, we will track your package. If your package cannot be found we will file a claim with the United States Postal Service (USPS). The claim will be forward to you via email. Once the USPS responds with an answer we will notify you. If your package is lost you will receive a refund immediately.
ITEMS PURCHASED AT POP-UP SHOPS
-Items purchased at a flea market are final sale and cannot be exchanged or returned.
Oils in body scrubs make surfaces slippery, please use caution while showering.